Privacy Policy – bet993 Online Gaming Platform Pakistan

1. Introduction

This Privacy Policy applies to all users of the bet993 platform, including the website at bet993.onl and the bet993 Android mobile application. It describes how bet993 collects, processes, stores and protects personal data in connection with the operation of the platform and the services provided to registered players.

By registering an account or using any part of the bet993 platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with how your data is handled as described in this policy, you should not register or continue to use the platform.

This policy should be read alongside the bet993 Terms and Conditions, which govern your overall use of the platform. In the event of a conflict between the two documents on a data-related matter, this Privacy Policy takes precedence.

2. Data We Collect

bet993 collects personal data in the following categories:

bet993 does not collect or store sensitive personal data such as biometric information, political opinions or health data. Where identity documents are submitted for KYC purposes, they are used solely to verify the information provided during registration and are not used for any other purpose.

3. How We Use Your Data

Personal data collected by bet993 is used for the following purposes:

• Account management: Creating and maintaining your player account, verifying your identity and processing login and session activity.
• Transaction processing: Handling PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and cards, and maintaining accurate financial records associated with your account.
• Customer support: Responding to queries, investigating complaints and resolving account issues through live chat and email.
• Platform improvement: Analysing aggregated, anonymised usage data to understand how players use the platform and where improvements can be made.
• Responsible gaming: Monitoring account activity to identify patterns consistent with problem gambling and to deliver responsible gaming interventions where appropriate.
• Fraud prevention: Detecting and preventing fraudulent activity, multi-accounting, bonus abuse and other misuse of the platform.
• Marketing communications (opt-in only): Sending promotional offers, bonus notifications and game updates by email or SMS where you have opted in to receive them. You can withdraw this consent at any time.

bet993 does not use personal data for automated decision-making that produces significant legal or financial effects without human review. Where automated monitoring flags an account for review, a human team member evaluates the situation before any action is taken.

4. Payment Data

All financial transactions on the bet993 platform are conducted in Pakistani Rupees (PKR). Payment processing is handled through third-party payment service providers that operate the infrastructure for JazzCash, Easypaisa, Raast, bank transfers and card transactions.

When you make a deposit or withdrawal, the relevant payment data — your mobile wallet number, bank account reference or card details — is transmitted securely to the relevant payment processor. bet993 does not store full card numbers, CVV codes or mobile wallet PINs on its own servers.

The payment processors used by bet993 are contractually obligated to handle your financial data in accordance with their own privacy commitments and applicable security standards. bet993 retains records of transaction amounts, timestamps and payment method types for account management and fraud prevention purposes.

5. Data Sharing

bet993 does not sell or transfer your personal data to third parties for their own marketing purposes. Your data is shared with third parties only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, Raast and banking partners receive the minimum data required to complete your transaction. They are independent controllers of their own systems and are governed by their own privacy policies.
• Identity verification services: Where KYC verification is required, your identity documents may be submitted to a third-party verification service. These providers are contractually bound to use your data only for verification purposes.
• Technology infrastructure providers: Companies that provide cloud hosting, content delivery, security and analytics infrastructure for the bet993 platform may process data as part of their service delivery, under appropriate data processing agreements.
• Legal obligations: bet993 may disclose personal data where required to do so by applicable law, court order or where disclosure is necessary to investigate suspected fraud or protect the safety of users.

Any third party that receives personal data from bet993 in the above circumstances is required to process it only for the stated purpose and to maintain appropriate security measures.

6. Cookies & Tracking

The bet993 website uses cookies and similar tracking technologies to operate correctly and to understand how players use the platform. The categories of cookies used include:

• Essential cookies: Required for the platform to function — these handle session management, login state and security tokens. They cannot be disabled without breaking platform functionality.
• Performance cookies: Collect anonymised data about how pages are used — which sections are visited most, where errors occur and how long sessions last. This data is aggregated and does not identify individual users.
• Preference cookies: Remember your settings such as language preferences and notification configuration.

The bet993 Android app does not use browser cookies but collects equivalent session and performance data through the app's built-in analytics framework. This data is anonymised before analysis and is not tied to your personal identity.

You can manage browser cookie settings through your browser's privacy controls. Disabling essential cookies will prevent normal use of the website.

7. Data Security

bet993 applies technical and organisational security measures to protect personal data against unauthorised access, loss, alteration or disclosure. Key measures include:

• All data transmitted between your device and the bet993 platform is encrypted using TLS (Transport Layer Security).
• Account passwords are stored using one-way hashing. Even in the event of a data breach, stored password hashes cannot be directly reversed to reveal plain-text passwords.
• Access to player data within bet993's internal systems is restricted to staff who require it to perform their role, and is logged for audit purposes.
• Payment transactions are processed over encrypted channels with the payment service provider handling the sensitive financial data at their end.
• The platform applies two-step login verification options to player accounts, which players are strongly encouraged to enable.

Despite these measures, no internet-based platform can guarantee absolute security. If you suspect that your account has been accessed without your authorisation, you should contact support immediately and change your password.

8. Data Retention

bet993 retains personal data for as long as it is necessary for the purposes described in this policy or as required by applicable legal and operational obligations. General retention guidelines are:

• Active account data (identity, contact, account activity): Retained for the lifetime of the account and for a defined period after closure for legal and audit purposes.
• Financial transaction records: Retained for the minimum period required by financial recordkeeping obligations. PKR transaction data including deposit and withdrawal records is typically retained for a minimum of five years.
• Support correspondence: Chat transcripts and email records are retained for up to two years from the date of the interaction, or longer if the matter involves an ongoing dispute.
• Technical logs: IP address and session logs are retained for a shorter period, typically up to 90 days, unless there is an active investigation that requires them to be preserved for longer.

When personal data is no longer required, it is deleted or anonymised in a manner that prevents reconstruction of the original records. Deletion requests from players are processed in accordance with the Your Rights section below.

9. Your Rights Over Your Data

As a registered player at bet993, you have the following rights regarding your personal data. To exercise any of these rights, contact support via live chat or the registered account email address: